SmallBizGenius Analysis

Dashlane reviews reveal a mixed bag of experiences, with many users reporting frustration with customer support and unexpected account lockouts. While some praise its ease of use and security features, others cite concerns about price increases and unreliable performance.

Category Breakdown

Scores based on analysis of 280 recent reviews

Customer Support Issues

3.0/10

Many reviewers express dissatisfaction with Dashlane's customer support, citing long wait times, unhelpful AI chatbots, and a lack of human assistance. Several users reported being locked out of their accounts for days without receiving adequate support, with one stating, "Locked out for 3 days with 0 reply from the company."

30 reviews mention this

Account Lockouts and Recovery Problems

4.0/10

A significant number of reviewers report being locked out of their accounts, often due to bugs or master password issues, and finding the recovery process inadequate. One user shared, "Don’t risk it with Dashlane. You’ll get locked out of your account due to bugs and glitches and lose everything."

22 reviews mention this

Pricing and Subscription Issues

5.0/10

Several reviewers complain about unexpected price increases, confusing billing practices, and difficulties canceling subscriptions. Some users also mention losing paid time or referral bonuses when upgrading plans, with one reviewer warning about "Dashlane’s Misleading Subscription Practices."

18 reviews mention this

Autofill and Browser Extension Problems

5.5/10

Some reviewers report issues with Dashlane's autofill feature and browser extension, including them not working correctly or disappearing. One user noted, "Dashlane's autofill has stopped working in Chrome. The popup appears for a fraction of a second then vanishes before I can click anything."

15 reviews mention this

Ease of Use and Security

7.5/10

A number of reviewers praise Dashlane for its user-friendly interface and robust security features. One user stated, "I’ve been using Dashlane for many years, and I feel good about this tool on my Mac, iPhone, and iPad."

12 reviews mention this

Functionality Decline Over Time

4.5/10

Several long-time users report a decline in Dashlane's functionality and reliability over the years. One user lamented, "I have been using Dashlane password manager on all my devices for over 10 years now and it's time to move on to a reliable password manager. It has gone down hill and is utterly useless now."

10 reviews mention this

Pros & Cons

What Customers Love

Easy to use on multiple devices (Mac, iPhone, iPad) Mentioned 5x
"I’ve been using Dashlane for many years, and I feel good about this tool on my Mac, iPhone, and iPad."
Transition to Dashlane was simple and quick Mentioned 2x
"I remember the transition to it was simple and quick, and the usage of the app itself was very easy and intuitive"
Secure and easy to use Mentioned 2x
"While Dashlane is very secure and easy to use on my devices"

Common Complaints

Horrible customer support with long wait times and unhelpful AI Mentioned 10x
"Horrible customer support. 2 hours on the live chat wating for a human and the AI being totaly useless."
Locked out of account with no response from the company Mentioned 8x
"Locked out for 3 days with 0 reply from the company. I literally can’t log in to crucial accounts like my BANK ACCOUNTS!"
Autofill stopped working in Chrome Mentioned 5x
"Dashlane's autofill has stopped working in Chrome. The popup appears for a fraction of a second then vanishes before I can click anything."
Misleading subscription practices and billing issues Mentioned 5x
"I strongly warn anyone considering Dashlane to think twice. My recent experience shows how underhanded and confusing their billing and upgrade system really is."
Price increases make it less appealing Mentioned 4x
"I've purchased an annual license, but now they've increased the price, and I feel that price doesn't suit my needs, so I won't be renewing."

Common Questions About Dashlane

Answers derived from customer review patterns

Is Dashlane legit and trustworthy?

Dashlane offers password management, but reviews indicate mixed experiences. While some users find it secure and easy to use, a significant number report issues with account lockouts, customer support, and billing practices. The lack of reliable customer support, particularly for account recovery, raises concerns about its trustworthiness. Potential users should weigh the reported issues against their need for reliable password management and responsive support.

Based on 25 reviews

Does Dashlane have good customer service?

Based on these reviews, Dashlane's customer service receives overwhelmingly negative feedback. Many users report long wait times, unhelpful automated responses, and difficulty reaching a human representative. Issues with account lockouts and billing problems are often exacerbated by the lack of timely and effective support. Customers seeking a password manager with responsive customer service may want to consider alternatives.

Based on 30 reviews

Is Dashlane worth it for small business?

Dashlane's value for small businesses is questionable given the reported issues. While it offers password management features, the negative reviews regarding customer support, account lockouts, and billing problems raise concerns about its reliability. Small businesses that require dependable password management and responsive support may find Dashlane's shortcomings outweigh its benefits. Alternatives with more consistent customer service and fewer reported issues may be a better fit.

Based on 15 reviews

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